Reception & Front of House Manager

Role: Reception & Front of House Manager

Contract: Permanent

The Firm

Mason Hayes & Curran LLP is a leading Irish law firm based in Dublin with representative offices in San Francisco, New York and London. The firm has been the fastest growing law firm in Ireland over the last decade. We are a business law firm with extensive knowledge and experience in all areas of Irish business-related law and with particular focus on the Energy, Technology, Financial Services, Built Environment, Healthcare, Life Sciences and Charities sectors.

The Role

The role of the Reception & Front of House Manager in MHC is to support the Director of Properties and his team across all the firms support services, as well as to lead and promote a positive image of Mason Hayes & Curran by setting high standards for the delivery of reception and front of house functions.

This role is on a weekly shift basis, rotating through the below:

·     8AM - 4:30PM

·     9AM - 5:30PM

·     11:30AM - 8PM

Duties and responsibilities

Management Duties

·       Manage team Rota’s and annual leave.

·       Generate department function reports.

·       POC for Reception and Front of house day to day operation.

·       Manage reception service supplier relationships.

·       Drive and introduce best practice and high standards for client experience.

·       Maintain a high level of cleanliness in the department area.

·       Communication with hospitality services & oversee room standards.

·       Attend monthly meetings with Director of properties.

·       Carry out annual team Appraisals.

·       Build relationships with between departments within the firm.

Reception duties

·       Booking Meeting rooms.

·       Coordinate meeting room booking and special requirements.

·       Reception cover Lunch, Tea breaks as required.

·       Ordering taxi’s clients and staff.

·       Monitor meeting room attendance numbers in case of building evacuation.

Admin and support duties

·       Create and update relevant reception information

·       General Reception Admin duties as required to support the business

·       Cover alternative reception shift patterns for Annual leave and Sick

Ideal Candidate will possess:

·       5+ years experience in similar role in professional business environment.

·       Excellent Customer Service both in person and over the phone.

·       Ability to prioritize and organize work.

·       Ability to maintain firm standards, policies and procedures.

·       Ability to work in a fast-paced busy environment.

·       Basic understanding of AV systems (Operation of TV input/output selection).

·       Experience in a legal firm an advantage but not essential.

Why Mason, Hayes & Curran?

• Excellent remuneration and benefits package; pension, healthcare & bonus.

• Friendly, open and informal working atmosphere.

• Focus on employee involvement, wellbeing and success.

• Social events, clubs and initiatives (Green Team, Working on Wellness, subsidised fitness classes, MHC RISE, Diversity, Sports & Social and Art Committee).

• Strong track record in CSR programmes, pro bono work and charitable efforts.